How do I use Interac for deposits and withdrawals?

What is Interac?

Interac is a Canadian interbank service that allows you to deposit funds without sharing financial details.

It securely connects your bank account to your account for online transactions.

 

Is Interac available in my account?

You can check your account settings to confirm availability.

1. Log in to your account
2. Go to the 'Cashier'

 

How do I deposit with Interac?

Follow these steps:

1. Log in to your account.
2. Open the 'Cashier.'

1. Select the 'Deposit' tab.
2. Choose 'Interac.'
3. Select your preferred currency if applicable.
4. Choose a suggested amount or enter one in the 'Other' field.
5. Enter a deposit bonus code if available.
6. Select the green arrow to continue.
7. Select your preferred Interac method.

 

What happens after I deposit?

After you complete the transaction:

• Your bank verifies the payment
• Your bank debits the funds from your bank account
• Your account is credited after verification

 

What is Interac e-Transfer?

Interac e-Transfer is a method that allows you to send and receive money directly between bank accounts.

 

How do I deposit with Interac e-Transfer?

1. Select your bank to continue to online banking
2. Complete the transaction without changing the deposit amount

 

What happens if I change the deposit amount?

Changing the deposit amount will cause the transaction to fail.

Failed transactions may take several days to return to your bank account.

 

What is Interac Request Money?

Interac Request Money is a method that allows you to request funds through online banking using pre-filled transaction details.

It reduces errors by automatically entering required information.

The following details are pre-populated:

• Recipient name
• Recipient contact
• Message
• Amount

You need an active online banking account to use this option.

 

How do I deposit using Request Money?

1. Select your bank to continue
2. Confirm the pre-filled transaction details
3. Complete the transaction

 

Are there fees for Interac Request Money?

• PokerStars does not charge fees
• Your bank may apply charges

 

Can I withdraw using Interac?

Yes, if you deposited using Interac in the last 12 months.

 

How do I withdraw using Interac?

You can complete an Interact withdrawal request through the 'Cashier' in your account. Follow these steps:

1. Open the 'Cashier.'

1. Select the 'Withdraw' tab.
2. Enter your withdrawal amount.
3. Select 'Next'.
4. Choose 'INTERAC®'.

The withdrawal email matches your most recent Interac deposit.

 

What details do I need to enter for an Interac withdrawal?

You need to enter the required details to complete your withdrawal request.

• Mobile phone number (10 digits)
• Security question (select from list)
• Security answer (6–25 characters, no spaces or special characters)

Select 'Next' to submit your request.

 

How long do withdrawals take?

• Processed within 72 hours
• Received within 1 business day after approval

 

What happens if I enter incorrect security details?

Submit a new request if you enter incorrect security details.

Each request requires a new security question and answer.

 

Why can’t I deposit with Interac?

Common reasons are

• Incorrect information entered
• Mismatch between requested and bank amount
• Online banking not set up
• Insufficient funds
• Transaction not completed in time
• Temporary connection issues

 

Why can’t I withdraw with Interac?

Withdrawals may fail due to incorrect or missing details.

Common reasons include the following:

• Invalid first or last name
• Invalid email address (include '@')
• Invalid phone number
• Missing or invalid security question
• Invalid security answer (minimum 6 characters, no spaces or special characters)
• Transaction not completed in time
• Temporary connection issues

 

How do I verify my Interac deposit?

You can verify your Interac deposit using the following methods:

• Check confirmation email
• Check the ‘Cashier’ → ‘Transaction History’

 

Why didn’t I receive an Interac deposit confirmation?

A missing confirmation usually means a technical issue occurred. These are possible outcomes:

• The payment was received but no confirmation page displayed
• The payment was not received and needs to be retried

 

What happens if my Interac deposit was not completed?

Funds are usually returned within minutes if the deposit is not completed.

Any debit is refunded by Gigadat.

 

What can I do if I have problems with Interac?

If issues continue, you can contact Interac Support

at

security@paydirectnow.com.