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Verify your payment method

Why do I need to verify my payment account?

We need to make sure you're the owner of any withdrawal method you use with us. This is something we do in line with our license.

Documents you send us will be safe and secure and we won't use them for any other purpose.

When do I need to verify my payment account?

Whenever you want to make a withdrawal with a new and unverified payment method, send us proof of ownership.

You only need to do this once for each new payment method you want to use.

Can I deposit and withdraw before the verification process is complete?

Yes, but you can only make deposits. Withdrawals are only available after the verification process is complete.

Our team will review your documents and get in touch if there are any issues.

Otherwise, we'll let you know when you're free to make transactions.

How do I verify my payment method?

Follow these steps:

  1. Log in to your account.

  2. Go to the 'Cashier' and ask for a deposit or a withdrawal using your unverified payment method.

  3. We'll ask you to send us proof of ownership for the payment method you want to use.

  4. Follow the instructions on-screen and upload your documents.

  5. Sit back and we'll take care of the rest.

You can upload your documents using our software, app or website. If you can't log in to your account, you can always upload your documents using the contact form on our website.

You can upload your document here.

What documents do I need to send?

Choose your payment method from the list below to know which documents you'll need to send.

Direct bank transfer and eCheck
  • A clear screenshot of the summary page of your online bank account. It should show your full name, account details and URL address. There's no need to include your transaction history or account balance. The screenshot must show the login URL link.
  • A clear screenshot of the summary page of your banking app. It should show your full name and account details. There's no need to include your transaction history or account balance.
  • Or an official bank statement showing your account number. The bank details should match your user account details.

Make sure your documents and screen capture have these details visible:

  • Issue date: less than 3 months
  • Bank account number, being the same as the one you registered on our website.
  • Your full name as the bank account holder (as accounts on behalf of third parties are not allowed).
  • Your full address, being the same as the one you registered on our website.
  • Bank identification or logo.

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Interac
  • A clear screenshot of the summary page of your online bank account. It should show your full name, URL address and the email address you registered on Interac. The document must show Interac as a payment method. The logo or Interac product name must be visible. There's no need to include your transaction history or account balance. The screenshot must show the bank's or payment service provider’s login URL link.
  • A clear screenshot of the summary page of your banking app. It should show your full name and the email address you registered on Interac. The document must show Interac as a payment method. There's no need to include your transaction history or account balance.
 
Desktop screenshots

Mobile screenshot - screen 1

Mobile screenshot - screen 2

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MuchBetter
  • A screenshot of your 'Personal Details' section within the 'Profile' menu showing your name, date of birth, address, email and phone number.
  • If you're using a Mastercard issued by MuchBetter, we will also need a copy of that Mastercard, only showing the first 6 and last 4 digits of your card number.

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Instadebit
  • A clear desktop or mobile screenshot of the entire page of the ‘Profile’ section on the Instadebit website that appears after you log in to the account. The image has to show your name, address, email and customer ID. The URL must be visible.

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Paypal
  • A legible and clear desktop or mobile screenshot of the 'Account' screen when logged in to your account, showing your name, address, email and merchant ID if your Paypal account has one. To access this page, select the cogwheel on the top right next to 'Logout'. The page's URL must be visible on the screenshot.
Examples:
Desktop Screenshots

Mobile Screenshot

Skrill
  • A desktop or mobile screenshot, legible and clear, of the whole page of the 'Settings - Personal Details' page, when logged into your account, showing your name, address, email and phone number. The page's URL must be visible on the screenshot.
Examples:
Desktop Screenshots

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Mobile Screenshot

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So that we can accept your document, make sure that:

  • All the details are clear and legible.
  • Any online banking screenshots have the URL address visible.
  • The lighting is good. To prevent any glare, don't use your device’s flash.
  • All four corners of the document are visible.
  • You don't send photocopies.

Documents with your credit or debit card number should only show the first 6 and last 4 digits of your card number. Otherwise, we won't be able to process your document for compliance reasons.

Do you want to know more about the verification process? Check out this article.

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