Sportsbook Rules

• Introduction
  • Use and Applicability
  • Customer Responsibility
  • Important Provisions You Need to Know About
• Sportsbook General Rules
  • Bet Acceptance
  • Results and Market Settlement
  • Late Bets
  • Cash Out
  • Abandonments, Cancellations and Postponements
  • Change of Venue
  • Periods of Time
  • Time Zones
  • Competitors with the Same Name
  • Cup/Trophy Competitions
  • Injuries
  • Dead Heats
  • Enhanced Odds
  • Handicap Markets
  • To Qualify Markets
  • Push Markets
  • Parlay Bets
  • System Bets
  • Bet Builder
  • Request A Bet
  • In-Play Betting
  • Maximum Payouts
  • Suspicious Betting
  • International Betting Integrity Association
  • Errors on the Sportsbook
  • Third Party Feeds and Score Displays
  • Reliance on Information
  • Sportsbook Specific Definitions and Interpretation

These Sportsbook Rules (the ‘Sportsbook Rules’) form part of the General Terms and are legally binding contract terms between you and us.

The Sportsbook Rules apply to the markets offered and bets placed via our sportsbook Services (the ‘Sportsbook’). Capitalised words used but not defined in the Sportsbook Rules have the meaning given to them in the General Terms (which you should read alongside the Sportsbook Rules). You can also find definitions and explanations of terms used in the Sportsbook Rules terms here.

The Sportsbook Rules consist of the following:

• This Introduction section;
• The Sportsbook General Rules set out below; and
• The Specific Sports Rules listed in the side bar.

The Sportsbook General Rules apply to all bets and markets on the Sportsbook, although some bets and markets also have Specific Sports Rules applicable to them. For example, in addition to the Sportsbook General Rules, the ‘Soccer’ Sports Specific Rules apply to bets placed on soccer markets. If there is any inconsistency between the Specific Sports Rules and the Sportsbook General Rules, the Specific Sports Rules will prevail.

Everything in the Sportsbook Rules is important and has the potential to affect your interests, so please read the Sportsbook General Rules and any Specific Sports Rules affecting the market on which you wish to place a bet in full before you place a bet.

To make it easier for you to understand certain sections we’d like to highlight the following:

• How we settle and when we will void bets. The Sportsbook General Rules and Specific Sports Rules contain information about how bets will be settled and when they will be void. The rules vary according to the market, so please ensure to read all relevant rules carefully before you place a bet.
• When the amount you can win is limited. There are daily limits on the amounts you can win on the Sportsbook. Please read the Maximum Payouts section below, which explains these in detail.
• When we will void bets and adjust winnings for Errors on the Sportsbook. Part B Section 10 of the General Terms explains the general rules about what will happen if an ‘Error’, ‘Malfunction’, or ‘Interruption’ happens to the Services or Software while you are using them. Examples of Errors that could occur on the Sportsbook, and the actions that we will take in relation to them are explained in detail in the Errors related to the Sportsbook section below.
• We will void bets and recover or not pay out winnings if we determine you have been involved in ‘suspicious betting’. Part B Section 14 of the General Terms explains the general rules about Prohibited Events, Part B Section 17 of the General Terms explains when we will restrict, suspend or close your Account for Prohibited Events, and Part A Section 14 of the General Terms explains when we will void transactions and recover or not pay out winnings if we discover that you have engaged in any Prohibited Event. For the purposes of the Sportsbook Rules, it is a Prohibited Event if you take part in ‘suspicious betting’. We explain what suspicious betting is, and the specific actions we will take if we discover you have taken part in it, in the Suspicious Betting section below. In particular, we will void bets, and recover or not pay out winnings, if we determine you have taken part in suspicious betting.
• When we are not responsible for information provided on the Sportsbook. Some information in the Sportsbook, such as sports data feeds, are provided by third parties. We have no control over these data and are not responsible for any inaccuracies in them. Similarly, as set out in Part A Section 19 of the General Terms, we do not guarantee that the Services – including the Sportsbook – will be free from Errors, Malfunctions or Interruptions. Please see the Third Party Feeds and Score Displays and Reliance on Information sections below for more information about this.

We are under no obligation to accept any bets on the Sportsbook, and we may refuse to accept any bets or offer reduced stakes for any reason.

A bet is not accepted until it has been validated by us and shows in the User’s bet history (under the heading ‘My Bets’). If you are unsure about the validity of a bet, please check the open (pending) bets section on the Website or contact support.

Unless accepted in Error, once accepted by us, a bet will remain valid and cannot be cancelled. It is each User’s responsibility to ensure details of the bets placed are correct. Part B Section 10 of the General Terms and the Errors related to the Sportsbook section below explain what will happen if a bet is accepted in Error.

Should a dispute arise about the acceptance (or lack of acceptance) of any transaction in your Account, the transaction log on our servers or in our databases will determine the matter.

General Rules About Settlement

If the Specific Sports Rules do not specify how and on what basis a market will be settled, markets will be settled based on the official result of the relevant governing body regardless of any subsequent disqualification or amendment to the result. The exception to this is if an amendment is announced by the relevant data source within 24 hours of the initial settlement to correct an Error made by them in reporting the result, in which case we will resettle the bets as appropriate.

If no official result of a relevant governing body is available, we will determine the result (acting reasonably) using information from independent sources. In such cases, if any new information relating to the result comes into the public domain within 48 hours of settlement, then we will (acting reasonably) either:

• settle or resettle the market in light of this new information; or
• wait for further information before deciding whether to settle or resettle the market (for example, if a governing body has announced that it intends to undertake a review or investigation before declaring the official result).

Except where we have announced that we are waiting for further information before deciding whether to settle or resettle the market, any information that comes into the public domain more than 48 hours after a market has been settled will not be considered (regardless of whether or not such information may have led to a different result).

If there is any uncertainty about any result or potential result, we will suspend settlement of any related market for an unlimited period until the uncertainty can be resolved to our reasonable satisfaction. We will void any such market if the uncertainty regarding settlement cannot be resolved to our reasonable satisfaction.

Resettlements

Bets are usually settled shortly after the end of the event in question. We may settle (or part-settle) some bets before the official result is declared (or may increase a User’s available balance by the minimum potential winnings of that User on a given bet) purely as a customer service benefit.

We will resettle a bet if:

• the official result is different to the result on which we initially settled the bet; or
• the whole market is eventually voided.

Resettling a bet may lead to amendments being made to the balance of your Account to reflect the changes in bet settlement.

Non-Runners, Withdrawals and Disqualifications

A ‘non-runner’ is a selection that is named but does not participate in the specified event.

Unless otherwise stated in the Specific Sports Rules or elsewhere on the Website, sports bets are accepted on a ‘non-runner, no bet’ basis. This means that bets will be void on a team or competitor that is withdrawn prior to the start of an event or does not enter the field of play during the event.

The above may apply to selections in Outright markets as well as to individual participants in Proposition markets, including markets such as ‘goalscorer’, ‘point scorer’, ‘runs’, ‘tryscorer’ and ‘touchdown scorer’ (as available on the Website from time to time). It may also apply to selections included in a Request A Bet or Enhanced Odds offer.

Where specified, certain markets will be offered on an ‘all in compete or not’ basis. This means that, if a team or competitor is withdrawn from an event (whether they pull out of the event, are suspended or disqualified from it or otherwise) before they have taken part in the event, then any bet placed on that team or competitor (as applicable) will be deemed a losing bet.

If an event is specified as ‘fixed draw’ and a team or competitor is withdrawn, suspended or disqualified from that event, we will settle bets on the subsequent odds once the market has been revised without the withdrawn team or competitor.

If a team or competitor has taken any part in a sporting event once it has officially started and then fails to complete that event for any reason, any bet placed on that team or competitor will be deemed live (which means that bets on that team or competitor will not be void).

Selections Not Offered

We use reasonable efforts to ensure that potential winning selections for each market are always offered on the Website, however, we do not guarantee that every possible outcome for each market will be offered. If the selection which ultimately wins is unavailable to you as a selection for any reason (for example, because it is a dynamic market where competitors might enter or leave before the event starts, so we have chosen not to offer it), bets on other selections in the applicable market will stand and will be settled in accordance with the applicable Sportsbook Rules.

If a match or period of a match ends in a draw and we did not offer a ‘draw’ selection, then affected bets will be void.

Bets are accepted up to the ‘off’ time of the event or a pre-determined time, whichever is earlier. Any bet accepted after the betting has closed, or at any other stage where a User could have any indication of the outcome, but the final result or outcome is not known, will be settled at the correct odds at the time the bet was placed (such odds to be determined by us acting reasonably). Bets placed after the final event result or outcome is known will be void. Should there be a dispute over the ‘off’ time of an event/market where an official start time is not given by that sport’s governing body, then the time that we (acting reasonably) determine the event to have started will govern the settlement of all bets.

‘Cash Out’ is a feature that is offered on various betting markets. Cash Out allows you to amend your original bet on that market and lock in a profit or a loss by settling your bet (or a portion of your bet) early, without having to wait for the event to finish.

The conditions of eligibility for Cash Out is defined by us and applies to all players. Cash Out may not be offered and therefore unsuccessful. For example, if you place a bet on a‘Next Team to score a goal’ market, and a Penalty is awarded to a team, the match markets are suspended owing to the penalty being awarded - awaiting the outcome of the penalty. If you try to cash out the bet, cashout is suspended. If your Cash Out request is successful, a ‘success’ message will be shown, your bet (or the relevant portion of your bet) will be settled immediately, and any winnings will be returned to your Account equal to the amount shown on the Cash Out button. Note that this includes the original stake (or portion of your stake), and the total amount returned to your Account will be the amount shown on the Cash Out button. For a full Cash Out, the bet is settled, and any subsequent events will have no impact on the amount returned to your Account. For a partial Cash Out, part of your bet is settled, and any subsequent events will only impact on the portion of your bet which you have not Cashed Out.

If your Cash Out request is unsuccessful, a message will be shown which gives the reason why and a new Cash Out offer may be offered to you.

Cash Out requests made In-Play may take longer to process because of the In-Play bet delay.

In-Play betting rules apply on all In-Play bets where Cash Out is available.

Using Cash Out may mean you will opt out of and no longer be eligible for certain offers. See the terms and conditions of the relevant offer for details.

On bets when a free bet has been used, Cash Out will be unavailable until the value of your Cash Out is higher than the value of your free bet.

We will cancel a Cash Out settlement if the selection that has been cashed out on becomes a Non-Runner after the bet has been cashed out. If this happens, as the bet was placed on a Non-Runner, the bet will be void.

If there are no rules about abandonment, cancellation and/or postponement in any applicable Specific Sports Rules for a particular market, then the following rules will apply.

In relation to any match, fixture, game, individual event, race or similar: If the event is not completed within 72 hours after the originally scheduled completion date, then all bets on markets for this event will be void, except for bets on any markets that have been unconditionally determined.

In relation to any tournament, competition or similar: If the event is not completed within 24 hours following the scheduled completion date of the event, then any bets relating to the event will be settled in accordance with the official ruling of the relevant governing body, providing such a decision is given within 90 days after the scheduled completion date. If no official ruling is announced in this 90-day period, then bets on any market relating to this event will be void, except for bets on any markets which have been unconditionally determined. If a market has been part-settled during the 90-day period as a courtesy to Users, we may resettle such part-settled bets at the end of this period, provided we will not give Users a less favourable outcome on their bets as a result of the resettlement.

If there is no further sporting action in any market that does not contain the selection ‘draw’ or ‘tie’, all bets placed after this conclusion of action will be void.

We will decide (acting reasonably) whether a market relates to a match (or similar) or a tournament (or similar). However, by way of example, the following will apply to the following markets:

• Europa League Outright = tournament;
• Champions League group Outright = tournament;
• Top Premier League goalscorer = tournament;
• Tennis Tournament Outright = tournament; and
• Motor race (for example, Grand Prix) = match.

For any team sport: if the scheduled venue is changed after a bet is placed, all bets will be void only if the new venue is a home ground of the original away team (or in the case of international matches, only if the venue changes to a venue in a different country).

For all categories or markets other than team sports: if the scheduled venue is changed after a bet is placed, all bets will stand.

If there is a change in the type of scheduled surface (for example, a hockey match switching from real grass to artificial turf) after a bet is placed, all bets will stand.

If the scheduled duration of an event is changed after a bet is placed, but before the start of the event, then all bets on the event will be void.

Some markets refer to the length of time until an occurrence in the event (for example, time of first goal). If an occurrence happens in stoppage or injury time after any regular time period, then it will be deemed to have occurred at the end of the regular time period. For example, if a goal is scored in first half stoppage time in a soccer match, it will be deemed to have occurred on 45 minutes.

All bets apply to the relevant full ‘regular time’ period, including stoppage time. Any extra time and/or penalty shoot-out is not included.

Any reference in the Sportsbook Rules to a particular number of ‘days’ means the end of the day local time after the expiry of the specified number of days. For example, if a soccer match is scheduled for December 1, then a rule that allows the match to be completed within 3 days after the scheduled completion date would mean that the deadline for completion of that match would be 23.59:59 on December 4.

All references to time periods in the Sportsbook Rules relate to the time zone in which the event takes place. For example, a reference to the start time of a soccer match relates to the local kick-off time.

If there is more than 1 competitor with the same surname and the selection has not been identified by either first name, team (where applicable), or qualifying odds, the competitor with the lowest advertised odds will be taken as the selection.

If 2 or more competitors are quoted at the lowest advertised odds then the stake will be divided between them.

The name/heading of a competition determines what a bet refers to. For example, if you place a bet on ‘Italy-Brazil’ under the competition name/heading ‘Women’s World Cup’, the bet will apply to the match between Italy and Brazil, which is part of the Women’s World Cup.

Unless otherwise stated on the Website, we will settle Outright betting on the player or team that lifts the cup/trophy.

If any injury news is announced in a market where the number of matches or odds of runners remaining can significantly affect the odds, for example, in ‘top goalscorer’ or ‘top runscorer’ markets (as available on the Website from time to time), we will as appropriate either void bets or resettle bets to the next odds offered after the market has been revised due to that injury news.

This could apply to bets placed between the release of the injury news and the revision of the market in question.

‘Dead Heat’ is a term that describes when there is a tie between 2 or more selections in an event.

The ‘Dead Heat rules’ are that, if a Dead Heat between two selections is declared on any event, then half the stake is applied to the selection at full odds, and the other half is lost. If more than two Dead Heats are declared, the stake is proportioned accordingly.

Unless otherwise stated in the Specific Sports Rules, Dead Heat rules will apply to bets on a market where there are more winners than expected.

Any bets for which we offer enhanced odds will be settled on the basis of normal time and stoppage time (i.e. excluding any extra time, penalty shoot-outs or similar) unless otherwise specified in the relevant bet or bet rules.

Unless otherwise stated, bets for which enhanced odds are offered will be governed by our usual settlement rules.

We reserve the right to void any bet with enhanced odds if the enhanced odds were intended to apply to pre-match bets only, and we erroneously accepted the bet, at its enhanced odds, after the relevant event started.

In the event of a clear and obvious wording or pricing error for an enhanced bet, we will (in accordance with our usual settlement rules) aim to settle the bet at the odds at which we intended to offer and/or pursuant to the wording which was clearly intended to relate to, the relevant bet.

For enhanced odds bets that include multiple players, if one or more players listed does not take part, we reserve the right to settle the bet based on the odds of the remaining players.

For enhanced odds bets that include multiple matches, if one or more matches doesn’t take place, we reserve the right to settle the bet based on the odds of the remaining matches.

Unless otherwise stated in any applicable Sports Specific Rules, these markets are determined by adjusting the score of the selected team by the applicable handicap which is offered in respect of that team (this is the ‘Handicap’, also called the ‘Spread’). For example, if team A +10 is selected, 10 points will, for settlement purposes, be added to the score of team A. Where the draw is selected in a Handicap market, the relevant bet will be determined by adjusting the home team’s score by the applicable Handicap (for example, if draw - 6 is offered, 6 points will, for settlement purposes, be deducted from the home team’s final score and if following such deduction, both teams’ scores are the same, the bet will be settled as a winning bet).

Where only Handicap betting is available, the bet will be settled as a Handicap bet, whether selected or not.

For markets based on a competitor’s qualification for a particular round or stage of an event (such as ‘To Qualify’ and ‘To Reach the Final’ markets), bets will be settled on the competitor’s successful qualification regardless of whether they actually participate in the round or stage for which they have qualified.

Any subsequent disqualification or amendment to the result of the competitor’s qualification will not count.

A ‘push’ describes the result of a bet for which there is no winner or loser as between a User and the Sportsbook. If the result is a push, then the bet is void.

Markets which may result in a push include ‘Handicap’, ‘Spread’, ‘Run Line’, and ‘Points Line’ markets, and ‘Total Points’ and ‘Total Goals’ markets where a selection for the outcome of the event is not offered.

For example, a ‘Total Goals’ football market for a match between Arsenal and Tottenham may offer 2 selections: ‘Over 2 Goals’ and ‘Under 2 Goals’. If you were to place a bet on ‘Over 2 Goals’ and the result of the match was 2-0 to Arsenal, the bet would be a push because a selection for the outcome ‘Exactly 2 Goals’ was not offered for the market, meaning neither you nor we could win or lose the bet on this result.

As another example, a ‘Handicap’ basketball market for a game between Boston Celtics and Washington Wizards may offer 2 selections: ‘Boston Celtics -10 Points’ and ‘Washington Wizards +10 Points’. If you were to place a bet on ‘Boston Celtics - 10 Points’ and the result of the game was 100–90 points for Boston Celtics, then, as in the first example, a selection for the outcome was not offered for the market, so the bet would be a push.

A ‘parlay bet’ is one bet made up of multiple legs. Each ‘leg’ is a selection in an individual event market.

All parlay bets placed are subject to the Sportsbook Rules applicable to each individual market comprising the legs.

If any selection in any leg is a non-runner or otherwise void under the applicable Sportsbook Rules (for example, due to an abandoned match), then all bets on that individual leg will be void, and the parlay bet will be adjusted accordingly. For example, a treble including one void leg will become a double. If that void leg means that an individual bet within a parlay bet becomes a straight bet, then this straight bet will stand.

Except where placed using Bet Builder, parlay bets combining different selections within the same event will not be accepted when there are related contingencies. The rejection of related contingency bets may happen automatically at the bet placement stage.

Each way and win only markets cannot be combined as part of a parlay bet.

A ‘system bet’ is a type of parlay bet that offers every combination of bet (singles, doubles, triples, fourfolds, fivefolds and so on) that is possible for the specified number of selections within the system, effectively giving you the opportunity to place a series of bets across a number of bet combinations within the same parlay bet.

Unlike a standard parlay bet (where all of the chosen selections must be successful for the bet to be settled as a winner), system bets allow you to receive a return on each selection that is successful within a given combination of the bet.

The number of selections available on a system bet depends on the type of system bet offered for the relevant market.

For example, if you were to place CAD 1 on 4 football teams to win their respective matches under a ‘Lucky 15’ system bet, the 4 selections would offer a combination of 15 bets within the system (4 singles, 6 doubles, 4 triples and 1 fourfold) and would return a total of CAD 15 if all combinations were to be successful.

The ‘Bet Builder’ feature allows you to construct your own bet, using our tools, by combining related bets within a single event.

When you add legs to your Bet Builder, each selection will display its individual odds. These odds are for customer information only and may not reflect the odds that you will be offered for the Bet Builder bet once you’ve finalised your selections within the betslip.

Unlike a standard parlay bet, a Bet Builder bet allows you to combine selections with related contingencies (bets within single event), meaning the outcome of a selection could affect the probability of the outcomes for the other selections within your Bet Builder bet, and as a result, increase the probability of the bet being successful above the normal odds offered for a parlay bet (where individual odds for each selection are multiplied).

For example, if you were to attempt to place a multiple bet on a football match between Manchester City and Liverpool at odds of 6.0 with the following 3 selections: ‘Liverpool to be Winning at Half Time’ (1.5), ‘Liverpool to Win’ (2.0), and ‘Liverpool to Score More than 2 Goals’ (2.0), as Liverpool winning at half time would increase the probability of Liverpool winning the match and scoring more than 2 goals (related contingencies), your bet would be rejected. However, if afterwards you were to attempt to place a bet on the same selections using Bet Builder, your bet would be accepted and Bet Builder would offer you odds of 4.0 (adjusted to account for the related contingencies).

If any selection in any leg of a Bet Builder bet is a Non-Runner or otherwise void under the applicable Sportsbook Rules (for example a chosen goalscorer does not take part in a match), then all bets on that individual leg will be void, and the Bet Builder bet payout will be recalculated accordingly. Any remaining legs will stand.

‘Request A Bet’ allows you to place certain tailored bets on certain events, based on suggestions made by us.

If any selection in any leg of a Request A Bet bet is a Non-Runner, the entire bet will be void.

Where a Request A Bet bet combines related bets within a single event:

• all legs making up the bet must win for the bet to be settled as a winning bet. Otherwise, the entire bet will be settled as a losing bet. For example, if you were to place a Request A Bet bet which contained the following 2 selections: ‘Manchester City to Win’ and ‘Erling Haaland to Score’, the probability of Erling Haaland scoring would be related to Manchester City winning, so the bet would be settled as a losing bet if, despite Erling Haaland scoring a goal, Manchester City failed to win the match; and
• if any selection in any leg of the Request A Bet bet is a Non-Runner or the leg is otherwise void, the entire bet will be void.

‘In-Play’ is betting that takes place after an event has started and up to its conclusion.

A ‘pre-event market’ is a market that we do not intend to offer after an event starts or for the duration of an event. A pre-event market may or may not be turned In-Play.

If a pre-event market is not scheduled to be turned In-Play, and we fail to suspend the market at the time the event starts, then:

• if the event has a scheduled ‘off’ time, all bets placed after that scheduled ‘off’ time will be void; and
• if the event does not have a scheduled ‘off’ time, we will use reasonable efforts to ascertain the time of the actual ‘off’, and all bets after the time of the ‘off’ determined by us (acting reasonably) will be void.

We will use reasonable efforts to suspend pre-event markets that are scheduled to be turned In-Play at the start of and for the duration of the event. However, we do not guarantee that such markets will be suspended at the relevant time.

In relation to pre-event markets which are scheduled to be turned In-Play:

• we will use reasonable efforts to turn such markets In-Play at the time of the ‘off’ and to suspend such markets on the occurrence of a significant occurrence (such as a goal/point being scored). However, we do not guarantee that such markets will be suspended and turned In-Play at the time of the ‘off’.

• if we fail to suspend the market at the time of the ‘off’ and the market is not turned In-Play at any time during the event, all bets after the scheduled time of the ‘off’ will be void unless it can be established that the bet was placed before the official ‘off’ time or the actual time of the ‘off’. If the event does not have a scheduled ‘off’ time, we will use reasonable efforts to ascertain the time of the actual ‘off’, and all bets after the time of the ‘off’ determined by us (acting reasonably) will be void; and

• if we fail to suspend the market at the time of the ‘off’, but the market is turned In-Play at a later time during the event, all bets placed after the time of the ‘off’ will stand. However, we will where appropriate adjust the odds in order to settle the bets in accordance with the correct odds at the time on which the relevant bet was placed (such odds to be determined by us, acting reasonably).

We will where appropriate part-suspend or fully suspend outcomes/selections in a Sportsbook market that has been turned In-Play (for example, if a significant occurrence happens during the event, such as a goal or point being scored).

If we accept a bet on an In-Play market for which the outcome has already been determined, then that bet will be void.

For the purposes of In-Play betting, you should be aware that transmissions described as ‘live’ by some broadcasters may actually be delayed or pre-recorded. The extent of any delay may vary depending on the setup through which you are receiving pictures or data. Please also be aware that, for operational reasons, bet requests made In-Play may take slightly longer to process.

Users are responsible for managing their In-Play bets at all times.

It is each User’s responsibility to stay within the limits described in this section. The limits apply to both straight bets and parlay bets (including Bet Builder and Request A Bet bets). Where a parlay bet has been placed which involves events with different maximum payouts, then the lowest limit will apply.

All bets are subject to a maximum payout to any one User (or, as set out in the paragraph below, any group of related Users) in any one day irrespective of stakes, odds, or number of winning lines as listed below. Other than as set out in the paragraph below, a bet is accepted on the basis that it is the investment of one User.

All maximum payout limits apply to one User, or group of Users acting together, who have placed bets containing the same selections, including where placed in a series of bets, at a range of odds, over a number of days by using different Accounts or different channels (this does not affect the rules about Duplicate Accounts). If we discover or have reason to believe that a number of bets have been placed this way, the total payment of all those bets combined will be limited to one single maximum payout to be shared between all relevant Users.

The maximum payout limits that we will apply are set out in the table below. All limits below take effect in CAD.

If a bet has been settled and an amount greater than the applicable maximum payout has been credited to your Account, then we will amend the amount credited to correctly reflect the applicable limit.

Overall Maximum Daily Payout Limit: Subject to any lower limits that may apply in respect of any particular event (as set out above), the overall maximum daily payout limit to any User (or group of Users acting together) for all winning bets placed on the Sportsbook combined is CAD 1,000,000. If you place winning bets that exceed this daily limit, the payout will be reduced to CAD 1,000,000 and you will not receive any amount above CAD 1,000,000.

‘Prohibited Events’ are certain events and practices that are not allowed in relation to the Services or Software.

It is a Prohibited Event if you take part in ‘suspicious betting’, as – amongst other things – it is a form of Unacceptable Conduct. Suspicious betting is when we discover or have reason to believe that a single or number of bets have been placed in suspicious circumstances. Suspicious circumstances include:

• where there is an excessive frequency and/or highly unusual pattern of bets (when compared with betting norms) placed on the same selection(s) in a short space of time;
• where there is an excessive frequency and/or highly unusual pattern of bets placed on the same selection(s) and where the theoretical probability of said selection(s) winning at the time of bet(s) placement, based on the odds offered at the time of bet placement, is largely inconsistent with the theoretical probability of the same selection(s) winning calculated using their starting prices;
• where the integrity of one or more events has been called into question, including where one (or more) of the participants in an event displays exceptional form which we discover or have reason to believe was known to you, or someone connected to you, at the time you placed the bet, and that information was concealed from the public generally in order to gain an unfair advantage in any bets placed on that event(s);
• where we discover or have reason to believe that a bet or a string of connected bets were not placed by you physically, but robotically or by automated means (which are Prohibited Tools and Services), or otherwise than by you placing each bet manually via your Account;
• where we discover or have reason to believe you have used unfair external factors or influences connected with the event(s) which are the subject of any bet(s);
• where we discover or have reason to believe that you have opened one or more Duplicate Accounts, or that second or subsequent Accounts are under common control with your Account, with a view to concealing the true worth, nature or pattern of bets placed by you or on your behalf. This applies even if the other Accounts are opened under different names;
• where we discover or have reason to believe that you are acting in connection with others, or that you are acting other than on your own behalf; and
• where we discover or have reason to believe that bets have been placed from a location or device other than the location or device which you claim to have used to place a bet.

As set out in the General Terms, you must reasonably assist us with any investigation into Prohibited Events (including by providing any information we reasonably request). For example, where we suspect that any bet(s) may have been placed robotically or by automated means, we may require you to provide reasonable evidence that each bet was placed manually by you via your Account.

Part B Section 17 of the General Terms explains when we will restrict, suspend or close your Account for Prohibited Events, and Part A Section 17 of the General Terms explains when we will void transactions and recover or not pay out winnings if we discover that you have engaged in any Prohibited Event.

We take proactive measures to detect, investigate and prevent suspicious betting and other Prohibited Events on the Sportsbook, using a variety of tools and methodologies.

We are a member of the International Betting Integrity Association (‘IBIA’), a non-profit making organisation that monitors irregular betting patterns and possible instances of event manipulation.  As part of that membership, we are a full participant in its early warning system which is geared towards identifying any suspicious betting behaviour.

If we receive a warning from IBIA we will:

• suspend the offering of the relevant event or series of events in any of its markets; and
• delay payment on any event or series of events in any of its markets,

until the integrity of such event or series of events has been confirmed by the relevant sports federation via IBIA.

If active event manipulation is confirmed as having taken place on any event or series of events by IBIA, then, acting in conjunction with the appropriate sports governing bodies, we will void or otherwise settle in accordance with IBIA guidance any bets placed on such events by any individual identified by IBIA as having possessed insider betting knowledge or information and/or by any other individual who in our reasonable opinion is connected to, acting in conjunction with or in any way involved with such individual.

Part B Section 10 of the General Terms explains what will happen if an ‘Error ’, ‘Malfunction’, or ‘Interruption’ happens to the Services or Software while you are using them.

Examples of Errors that could occur in connection with the Sportsbook include:

• technical issues, such as bets being accepted during technical problems when they would otherwise not have been accepted;
• the presence of incorrect information, for example, bets on markets and events containing incorrect participants;
• bets being offered at odds that reflect an incorrect score;
• bets being offered for already determined outcomes; and
• incorrect settlement, being where bets were settled incorrectly (for example on the wrong result).

In addition to the actions described in Part B Section 10 of the General Terms, we will take the following actions if any of the following Errors occur in connection with the Sportsbook:

Bet odds/terms. If, as a result of an Error, a bet on the Sportsbook is accepted that is at odds and/or is on terms that are either:

• significantly different from those available in the general betting market at the time the bet was made; or

• clearly incorrect given the chance of the event occurring at the time the bet was made, including, in either case, because the bet was placed after the start of an event because the market was not displaying or reflecting In-Play status, or because of any other reason, then all bets will stand but we will settle winning bets at the correct odds (as determined by us acting reasonably).

Handicap markets. If an Error is made in Handicap setup, for example, Handicap reads as - instead of + or vice versa on any of our events, either for In-Play or pre-match betting, we will settle bets at the correct Handicap at the time at which the bet was placed (as determined by us acting reasonably).

Each way bets. If, in Error, an each way bet is offered in a market when the pricing of the market clearly indicates that it should not have been, we will settle this bet as win only. Should the selection be part of an each way parlay bet, the entire parlay bet will be settled as win only.

Parlay bets. If a parlay bet with related contingencies is taken in Error, we will settle the individual bet combinations that include 2 or more of the related contingency selections as straight bets. If, in Error, we accept a parlay bet which combines ‘each way’ and ‘win only’ markets, all each way bets which are included within the parlay bet will be settled as win only bets.

Request A Bet. Bets placed via Request A Bet will be void if there was a wording or pricing Error in the setup when you placed it. In such circumstances, we will subsequently offer the Request A Bet bet with the correct wording or pricing, so that you can place the bet again.

Enhanced odds. We will void any bet with enhanced odds if the enhanced odds were intended to apply to pre-match bets only, and we accepted the bet in Error, at its enhanced odds, after the relevant event started. If there is an Error in the wording or pricing for an enhanced bet, we will, in accordance with the applicable settlement rules set out in the Sportsbook, settle the bet at the odds at which we intended to offer and/or pursuant to the wording which was clearly intended to relate to, the relevant bet.

The current score, time elapsed, video and other sports data provided on the Website is sourced from live feeds provided by third parties and may be subject to a time delay and/or be inaccurate. If you rely on this third party data to make decisions about and place bets, you do so entirely at your own risk, as we do not have control over it. Our rules for bet settlement still apply, but – except as set out in Part B Section 21.1 of the General Terms – we are not responsible for any discrepancy between such information as displayed on the Website and how a bet is settled, because it is an Event Beyond Our Control.

We also use third party sports data to determine the settlement of certain markets. For example, we use data provided by Opta to determine the settlement of markets containing certain soccer related statistics, such as number of shots on target, offsides, tackles and corners taken in a match (as available on the Website from time to time).

As set out in Part A Section 19 of the General Terms, we do not guarantee which Games or other Services will be available via the Website at any time, or that the Services or Software will be free from Errors, Malfunctions or Interruptions. The following are some examples of how this applies in relation to the Sportsbook:

• we do not guarantee that information provided on the Sportsbook, such as the posting of odds, runners, times, scores, results or general statistics, will be free from Errors;
• any results or scores you may be advised of by one of our customer support representatives (for example, during betting In-Play) are provided for guidance purposes only;
• we may decide to suspend betting on a market at any time (even if such suspension is earlier than anticipated by the applicable Sportsbook Rules); and
• in the interests of maintaining integrity and fairness in the markets, we may also void certain bets in a market or void a whole market in its entirety in accordance Part B Section 10 of the General Terms .

This does not affect our responsibility under Part B Section 21.1 of the General Terms, or the liability provisions set out in Part A Section 15 of the General Terms.

The terms ‘all in compete or not’ and ‘non-runner’ are defined here.

The term ‘Dead Heat’ is defined here.

The terms ‘Handicap’ and ‘Spread’ are defined here.

A ‘2-Way’ (also known as a ‘Head-to-Head’) is a bet on a market with two possible outcomes of an event. A draw is not offered as a selection on any market available for a 2-Way bet, meaning a draw result will always void a 2-Way bet.

A ‘3-Way’ is a bet on a market with three possible outcomes of an event. A draw is offered as a selection for a 3-Way bet.

The terms ‘In-Play’ betting and ‘pre-event market’ are defined here.

The terms ‘leg’ and ‘parlay bet’ are defined here.

The term ‘market’ means a betting market that offers odds for and enables you to bet on an outcome relating to an event. We typically offer multiple markets for each event.

A ‘Moneyline’ bet is wager that one team or individual will defeat another (a ‘to win’ bet).

An ‘Outright’ bet is a wager placed on the outcome of an entire league or competition as opposed to a straight bet on an individual game or event.

A ‘Proposition’ bet is a wager placed on a specific outcome within an event that is not directly related to the result of the event.

The term ‘push’ is defined here.

The term ‘related contingency’ means where the outcome of one event is likely to affect the odds on the outcome of another event.

If we ‘resettle’ a bet, this means we change the status of a settled bet. For example, changing a losing bet to a winning bet or changing a winning bet to a voided bet.

When we ‘settle’ a bet, we determine whether your bet is a winning bet, a losing bet, or a voided bet.

When a market is ‘unconditionally determined’ it means the outcome is already known. For example, if in a soccer match you bet on who scores the first goal, and the first goal is scored, but then the match is abandoned and replayed at a date more than 3 days later, then your bet will be settled because this event in the game happened and was confirmed. However, bets placed on the match’s final result would be void.

An ‘unsettled’ bet is one which has not yet been settled or paid out.

If we ‘void’ a bet, this means that your bet has been cancelled. You will not receive any winnings on the bet and your stake will be returned.