Using the time-out and self-exclusion feature

You can exclude from playing for a specific period. It's a great way to take a break when needed.

How does self-exclusion work?

You can choose between the following break periods:

• Time out: Take a break between 24 hours and 90 days. Once that period expires, you'll be able to play with us again by logging in to your account.
• Self-exclusion: Exclude your account from 6 months up to 5 years. Once that period expires, contact us and we'll help you reinstate your account.

How can I exclude myself from playing?

Follow these instructions:

• Desktop: Tools → Responsible Gaming → Exclude Me From Playing
• Mobile: Account → Responsible Gaming Settings → Exclude Me From Playing

If you're accessing your account from the website, click the button below:

What can and can't I do during a self-exclusion?

You won't be able to play any games or make transactions during time outs or self-exclusions. We won't send you any marketing emails or newsletters.

When you choose to self-exclude, you can't access your account and we'll make a manual withdrawal of your funds. Instead, during the time out periods, you'll still be able to log in to your account and withdraw.

How do I know if self-excluding is right for me?

Answer these questions to help evaluate your gambling habits:

• Did you ever lose time from work or school because of gambling?
• Has playing caused you to neglect your or your family's welfare?
• Have you ever sold anything or borrowed money to be able to gamble?
• Have you often played until your last money was gone?
• Have you ever played longer than you planned?
• Have you ever considered self-harm as a result of your gambling?

If you answered "Yes" to several of these questions, you might consider to take a break from playing online. You can also contact:

• Connex Ontario
  Phone: 1-866-531-2600 | Email | Chat

Their phone, email and live chat assistance are available 24/7 from anywhere in Ontario.

You can also try the tests at one of the following websites:

• Gamblers Anonymous
• National Council on Problem Gambling

How can I identify the risks of a gambling problem?

You can identify and reduce the risks before they develop into a gambling problem. We've created guidelines on how to be more mindful when gambling. You can read them here.

For more information about our Responsible Gaming features, visit:
www.on.pokerstars.ca/about/responsible-gaming/